Pricing

We work to get your business live as quickly as possible. You fill out a brief onboarding form with your business details, services, hours, and FAQs. Our founding team configures your AI receptionist and works with you to ensure it is ready to answer calls.

Yes. We use Twilio to route calls from your existing number to Pivot AI. Your customers dial the same number they always have — nothing changes on their end. No number porting or changes required.

Our AI uses Google's most advanced voice technology, which sounds natural and professional. Most callers assume they're speaking with a human receptionist. The AI identifies itself as your 'virtual assistant' if a caller asks directly.

The AI only answers from the knowledge base you provide during onboarding — your services, hours, pricing, and FAQs. It won't guess or make things up. If a caller asks something not covered in your knowledge base, the AI says it doesn't have that information and offers to have someone from your team follow up. You can update your knowledge base at any time.

Traditional answering services use human agents who read from a script and pass messages. Pivot AI is a purpose-built AI that knows your business, answers detailed questions, books appointments directly into your calendar, and sends SMS follow-ups — all automatically, 24/7, at a fraction of the cost. No phone tag, no message relays, no hold music.

Our Starter plan at $49/month is built for solo operators. If you're missing even one or two calls a week, the value of a recovered job likely exceeds the monthly subscription. The AI handles calls when you're on the job, after hours, or simply unavailable — and the 14-day free trial means you can test it with zero financial risk.

Pivot AI can be configured to transfer calls to you, a team member, or another number at any point in the conversation — based on intent, urgency, or caller request.

Your AI receptionist works 24/7 — nights, weekends, and holidays. Every after-hours call is answered, every lead is captured, and every appointment request is logged. You wake up to a full summary of overnight activity.

Yes. All data is encrypted in transit and at rest using industry-standard security. We comply with relevant data protection regulations and never sell or share your customer data with third parties.

Cancel anytime with no penalty or cancellation fee. We operate month-to-month on all plans. Your 14-day free trial requires no credit card — you only enter billing information if you decide to continue.

Absolutely. The greeting, tone, fallback phrases, and knowledge base are all customizable. We work with you to make the AI sound exactly like your business — including your pricing, services, and common scenarios.